Source: https://tendernation.io/opportunities/01a13b9a-217e-7357-bd5c-1ea28fafa2d2/cov-revenues-benefits-remote-processing

awarded GB open procedure

# COV - Revenues & Benefits Remote Processing

[Coventry City Council](https://tendernation.io/buyers/coventry-city-council)

Estimated value

£2,200,000

Published

8 Mar 2023

Deadline

Closed

18 Jan 2023

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

Coventry City Council has an internal service and resource to manage Revenue and Benefits related workload relating to the Council. This includes but is not limited to the processing of

Council tax / welfare benefits as well as providing advice, reviewing appeals, administration on payees/claimant accounts etc. The workload for the service can rise and fall throughout

the year as well as being impacted by Government policy etc. The workload needs to be maintained at all times.

At times workload can exceed the capacity of our internal resource (due to rises/additions in workload / sickness / staff turnover etc) and so the Council requires a contract for an

external, on-demand remote processing service for Revenues and Benefits. The awarded contract will appoint a sole supplier that the Council will instruct to complete Revenue and Benefits workload on behalf of the Council as and when needed. The contract will offer no commitment to any level of spend and the Council reserves the right not to use the contract if it is not required.

Please note - this ITT was previously published but was withdrawn (Find a Tender notice reference: 2022/S 000-029687) and was re-issued with some amendments to the ITT documentation.

## CPV classification

Benefit services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-038d36-2023-03-08T09:51:10Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-038d36-2023-03-08T09:51:10Z)

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