Source: https://tendernation.io/opportunities/01a13b98-da01-7191-a5e8-ea3bbe738585/contract-award-the-provision-of-a-crm-and-mdm-solution

awarded GB open procedure

# CONTRACT AWARD: The Provision of a CRM and MDM Solution

[Buckinghamshire Council](https://tendernation.io/buyers/buckinghamshire-council)

Open field

Estimated value

£2,920,000

Published

14 Feb 2023

Deadline

Closed

19 Sept 2022

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

The Contract is for the provision of a corporate, modern Customer Relationship Platform

- that supports the Council’s vision of a “Customer First” culture. The Council's vision is to give residents more free time by making everything they do with the Council faster and easier. We need modern tools to achieve this, harnessing the power of Master Data Management
- to enable a ‘single view of the customer’ and integrate with existing Line of Business

systems. This cloud hosted system will provide rich, unfettered data to help promote the

seamless digital journey from the Buckinghamshire Council website.

The solution includes (but is not be limited to) the following: hosting, licensing,

maintenance, upgrades, reporting, consultancy, customisation, configuration, database

administration, data cleansing, data migration, Implementation, initial training, ongoing

support.

## CPV classification

Software package and information systems Customer Relation Management software package IT services: consulting, software development, Internet and support Customer Relation Management software development services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-03605f-2023-02-14T13:39:51Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-03605f-2023-02-14T13:39:51Z)

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