Source: https://tendernation.io/opportunities/01a13b98-0e38-729e-be61-7d4c06168850/visa-and-citizenship-application-services-vcas-lot-4 awarded GB restricted procedure # Visa and Citizenship Application Services (VCAS) - Lot 4 [Secretary of State for the Home Department](https://tendernation.io/buyers/secretary-of-state-for-the-home-department) Estimated value £1,200,000,000 Published 27 Sept 2023 Deadline Closed 10 Jan 2022 ## Who can bid - Split into 5 lots You can usually bid for just the lots you can deliver. ## About this tender The Secretary of State for the Home Department, acting through UK Visas and Immigration (UKVI), is the Authority seeking to procure a global network of Visa and Citizenship Application Service (VCAS) Centres, in support of Home Office activity across both UKVI and Her Majesty’s Passport Office (HMPO). This procurement was formerly referred to as Future Supplier Services. UKVI is responsible for making millions of decisions every year about who has the right to visit or stay in the country, with a firm emphasis on national security and a culture of customer satisfaction for people who come here legally. UKVI’s vision is to be a world-leading immigration service working for a safe and prosperous UK. To that end, two of our key missions are to deliver world-class customer service and to control migration. UKVI’s challenge is to transform services in a way that enhances customer experience and controls outcomes. To achieve this, the VCAS requirements will cover the following activities: - Provision of VCAS Centres (infrastructure and people) - Appointment booking - Priority / added-value services - Fees - Identity check and document verification - Document upload - Biometric capture - Digital interviewing - Vignette services - HMPO specific requirements - Complaints and customer insight The procurement has been divided into 5 geographical lots: - Africa and Middle East - Americas, Canada, Australasia and Europe - China and Taiwan - Asia and Asia Pacific - The UK Through this procurement, VCAS is seeking solutions that will provide continuity of services for customers, global consistency for HO and suppliers, and a foundation to support future transformation delivered by other HO Programmes. This Award Notice relates to Lot 4 - Asia and Asia Pacific Only. Further Award Notices will be issued following the Award of all other Lots. Read full description ## CPV classification General public services Video-conferencing equipment Communications infrastructure Biometric sensors Post office counter services Information technology services Administration services Administrative services for business operations Administrative services related to tourism affairs Supporting services for the government Source Find a Tender (UK) · Notice ocds-h6vhtk-02f1f4-2023-09-27T16:41:11+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-02f1f4-2023-09-27T16:41:11+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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