Source: https://tendernation.io/opportunities/01a13b96-fc9e-73c8-b21d-c70e962a4c19/artsxchange-and-mikardo-high-school-ict-tender-2022

closed GB open procedure

# ArtsXchange\_and\_Mikardo High School\_ICT\_Tender\_2022

[Procurement for Schools Ltd](https://tendernation.io/buyers/procurement-for-schools-ltd)

Estimated value

Not stated

Published

16 Nov 2022

Deadline

Closed

30 Nov 2022

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

This tender opportunity is to provide a fully managed ICT support service to 2 sites within the T4 Academy Trust.

### Helpdesk Support & Ticket System

Provide the T4 Education Settings (London) with full access to a helpdesk for support requests. This will allow for the logging of support tickets plus escalation of support requests. Any subsequent request or follow up is allocated to the appropriate ticket ensuring a continuous string of information. Open and closed tickets can be checked and reported on as required to ensure that service levels are being adhered to the T4 Education Settings (London) can log critical issues for immediate attention (such as network failure, server failure, wireless failure) which will trigger support escalation for emergency response.

Please view full Spec within the tender pack.

Contact Mike Newell (Managing Director at Procurement for schools) for further information regarding this tender at 

## CPV classification

Computer support and consultancy services Computer support services Technical computer support services Computer network services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-0384d3-2022-11-16T09:35:57Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0384d3-2022-11-16T09:35:57Z)

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