Source: https://tendernation.io/opportunities/01a13b95-3c42-72fd-93b8-10fa65f54905/pre-market-sounding-claims-handling

pending GB open procedure

# Pre-Market Sounding: Claims Handling

[FSCS (Financial Services Compensation Scheme)](https://tendernation.io/buyers/fscs-financial-services-compensation-scheme)

Estimated value

Not stated

Published

7 Sept 2022

Deadline

Rolling deadline

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

In considering our future Claims Handling operating environment and the services we are seeking, we have explored a range of options that will allow us to perform our statutory function, while working with one or more service providers to help us deliver an outstanding customer experience. Our preferred approach is one that allows us to retain design and ownership of the processes and technology, with a partner or partners delivering agreed operational outcomes. We are interested to hear from potential service providers on how they might deliver some or all parts of our end-to-end claims handling process - from initial customer contact and application, through data gathering from product providers representatives and customers to process claims, to issuing a decision and processing any post-decision correspondence.

## CPV classification

Financial and insurance services Scanning services Customer-care services Financial information systems Financial management consultancy services Insurance and pension services Customer services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-036695-2022-09-07T14:05:04+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-036695-2022-09-07T14:05:04+01:00)

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