Source: https://tendernation.io/opportunities/01a13b92-a8c0-7044-9a39-f817d540de2e/provision-of-out-of-hours-customer-call-centre-services Open for bids GB open procedure Suitable for SMEs # Provision of out of hours customer call centre services. [Connexus Homes Limited](https://tendernation.io/buyers/connexus-homes-limited) Open field Estimated value Not stated Published 12 Oct 2026 Deadline 18 days left 6 Nov 2026 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely support outside of Connexus’ normal working hours, including evenings, weekends, bank holidays and other closure periods. Connexus is seeking to appoint a supplier with proven experience of delivering out of hours services within the UK social housing sector, capable of managing calls professionally, sensitively and in line with agreed Connexus protocols. The appointed supplier will be expected to accurately assess the nature and urgency of each contact, provide clear advice to customers, record information appropriately, and where required, escalate or dispatch emergency repairs to Connexus’ nominated contractors or internal teams. For more information about this opportunity, please visit the eSourcing portal at: [delta-esourcing.com](https://www.delta-esourcing.com/tenders/UK-UK-Craven-Arms:-Customer-services./2NG98Y3SAY) To respond to this opportunity, please click here: [delta-esourcing.com/respond/2NG98Y3SAY](https://www.delta-esourcing.com/respond/2NG98Y3SAY) ## CPV classification Customer services Office-support services Telephone-answering services Call centre Source Find a Tender (UK) · Notice 096246-2026 [View official notice](https://www.find-tender.service.gov.uk/Notice/096246-2026) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Connexus Homes Limited: past awards and live tenders](https://tendernation.io/buyers/connexus-homes-limited) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Procurement for an Out of Hours (OOH) Contact Centre Service (Brunelcare) · Brunelcare · 1 day left · 20 Oct 2026](https://tendernation.io/opportunities/01a13bea-0f2e-70bb-8a9a-72eeb520daf1/procurement-for-an-out-of-hours-ooh-contact-centre-service-brunelcare) [For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service · Oldham Metropolitan Borough Council · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a13beb-327f-7302-bc13-158810d518c7/for-the-provision-of-out-of-hour-emergency-service-for-households-who-are-at-ris) [Customer Care (Security) Services within Emergency Housing and Resettlement Service · Blackpool Coastal Housing Limited · 16 days left · 4 Nov 2026](https://tendernation.io/opportunities/01a13beb-8a6d-71c6-9466-aa306bab9f1c/customer-care-security-services-within-emergency-housing-and-resettlement-serv) [Procurement for an Out of Hours (OOH) Service (Brunelcare) · Shared Services For Housing (SSfH) Ltd · 1 day left · 20 Oct 2026](https://tendernation.io/opportunities/01a13e2b-968f-7088-bc6b-00334c045fd2/procurement-for-an-out-of-hours-ooh-service-brunelcare) [CPU7343 - Homelessness Prevention Services - Open Framework · Nottingham City Council · 16 days left · 4 Nov 2026](https://tendernation.io/opportunities/01a13bdf-b6ad-71cf-bf97-bf1cfc6712a0/cpu7343-homelessness-prevention-services-open-framework) [NEX26/29- Metro Go Technical Services Contract · Tyne and Wear Passenger Transport Executive T/A Nexus · 102 days left · 29 Jan 2027](https://tendernation.io/opportunities/01a13bea-ce3a-70de-b3e9-1761b366b8b9/nex2629-metro-go-technical-services-contract)