Source: https://tendernation.io/opportunities/01a13b92-8a3a-71c6-b9aa-13823dfd03a2/road-user-charging-enforcement-operations-service-extension awarded GB direct award procedure # Road User Charging - Enforcement Operations Service Extension [Transport for London](https://tendernation.io/buyers/transport-for-london) Estimated value Not stated Published 13 Oct 2026 Deadline Rolling deadline ## About this tender Transport for London (TfL) has two contracts with Capita Business Services Limited (Capita) to supply systems and services in support of Road User Charging (RUC): - the Business Operations (BOps) contract, which provides a system for processing payments, multi-channel customer interactions, the receipt, handling and verification of associated records and interfaces with enforcement operations systems and other RUC systems; and - the Enforcement Operations (EOps) contract, which provides a system for processing Penalty Charge Notices, multi-channel customer interactions, regulatory compliance and interfaces with business operations systems and other RUC systems. TfL is preparing to launch a competitive procurement for a combined Business and Enforcement Operations (BEOps) contract to replace the existing BOps and EOps contracts, but there is insufficient time to procure and transition to the combined replacement before the current contracts expire on 25 September 2026. TfL has commenced market engagement in advance of launching the competitive procurement. Due to the scale and complexity of the existing services and the need to design, build, integrate and safely deploy a replacement solution, the full procurement, mobilisation and transition is expected to require a minimum of 5 years based on current programme assumptions. This includes the development of procurement documentation, the procurement itself followed by system design, development, integration with existing and future TfL systems, comprehensive testing, and phased migration of live services and data. TfL estimates that within this timeframe, the new BEOps Contract would be awarded approximately mid 2029. Transition activities will then lead to operational commencement between 2031 and 2032. Delivering this transition within a shorter timeframe would create unacceptable technical and operational risks, including risks to: - continuity of critical public-facing services; - compliance with statutory enforcement obligations; and - accuracy and integrity of charging and enforcement activities. Accordingly, TfL has awarded a contract extension to Capita to continue to supply EOps services for an initial term of 5 years, with a limited optional extension to a maximum of 7 years to allow TfL to procure and successfully transition to the new BEOPs contract. Read full description Source Find a Tender (UK) · Notice 096611-2026 [View official notice](https://www.find-tender.service.gov.uk/Notice/096611-2026) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Transport for London: past awards and live tenders](https://tendernation.io/buyers/transport-for-london) ## More tenders like this [Bannister Sports Centre Athletic Track Soft Market Testing Exercise · Harrow Council · 38 days left · 26 Nov 2026](https://tendernation.io/opportunities/01a1540d-d9e4-71cb-ad57-1603e9042fec/bannister-sports-centre-athletic-track-soft-market-testing-exercise) [Hendon Library: School Libraries and Resources Service (SLRS) refit 2026/27 · London Borough of Barnet · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a154e4-41d4-73a3-9712-1003545b8a8c/hendon-library-school-libraries-and-resources-service-slrs-refit-202627) [Supply and Delivery of Grounds Machinery · Northern Ireland Housing Executive · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a154e4-43e1-7009-9f7c-436fa2a91825/supply-and-delivery-of-grounds-machinery) [Pest Control Services Concession 2027-30 (FH2610191) · The District Council of Folkestone and Hythe · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a154e4-44f9-7309-afae-daba3a678a46/pest-control-services-concession-2027-30-fh2610191) [NCC1999 NE Rural Growth Programme Evaluation · Northumberland County Council · 22 days left · 10 Nov 2026](https://tendernation.io/opportunities/01a154e4-464d-73d3-9c3e-e81aa703d9f0/ncc1999-ne-rural-growth-programme-evaluation) [SONI090 – Client-Side Advisor · SONI Ltd · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a154e4-4736-72ba-9b73-0e325c4a96e5/soni090-client-side-advisor)