Source: https://tendernation.io/opportunities/01a13b92-208c-7181-9a09-844feab6fe92/provision-of-customer-care-security-services-at-blackpool-councils-municipal awarded GB open procedure Suitable for SMEs # Provision of Customer Care (Security Services) at Blackpool Council's Municipal Building [Blackpool Council](https://tendernation.io/buyers/blackpool-council) Often single bidder Estimated value £800,000 Published 1 Jun 2022 Deadline Closed 1 Jul 2022 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Please note this opportunity is being undertaken via our electronic tendering portal, The Chest. Documentation is available at:\\\\r\\r [procontract.due-north.com//r/r](https://procontract.due-north.com%5C%5Cr%5Cr) \\\\r\\r In line with Blackpool Council's Customer First and JobCentre Plus customer-focused ethos, the provision of an appropriate security presence must be balanced with a positive and engaging visitor experience, therefore it is important to recognise that Security staff will be referred to as Customer Care Officers and will play a vital role in the customer access areas of JobCentre Plus and Customer First at Municipal Buildings.\\\\r\\r \\\\r\\r Whilst maintaining the security of the building and safety of Blackpool Council and JobCentre Plus staff and their customers is the fundamental basis of this contract, this should not be the 'visible' element to visitors to the building. We therefore expect Customer Care Officers to act primarily as welcoming custodians to greet visitors warmly and provide help and assistance in directing customers to the relevant service or appointment and then out of the building again in a friendly and efficient manner, which by default will minimise any frustration experienced by clients and reduce the opportunity for undesirable behaviour to occur in the first instance.\\\\r\\r \\\\r\\r \*\*The closing time for this opportunity is 4:30pm 1st July. Due to an issue with the Contract Finder notice displaying the incorrect times, i have had to re-publish and do not know if the time will show correctly) Read full description ## CPV classification Public security services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/0ef9e94d-8ea4-4f28-9024-be20e00e21af) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. 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