Source: https://tendernation.io/opportunities/01a13b91-423b-7072-9877-e647317c1573/contact-management-centre

closed GB restricted procedure

# Contact Management Centre

[The Guinness Partnership Ltd](https://tendernation.io/buyers/the-guinness-partnership-ltd)

Estimated value

£1,260,000

Published

18 May 2022

Deadline

Closed

24 Jun 2022

## About this tender

As part of the IT Cloud based Strategy TGP are exploring a new framework to replace the current Anywhere 365 Contact Centre (A365) set up to a cloud-based Contact Centre as a Service solution (CCaaS) offering a unified communication service and technology stack, considering all the products and services that help operate the contact centre currently from the telephony, infrastructure, and software.

This procurement seeks to engage with providers with exemplary experience within the Contact Management Center arena that includes assisting organisations through Contact Centre as a Service solution (CCaaS) within the Social Housing sector, or equivalent organisation (of a comparable size, scale, and complexity in terms of geographical footprint, services, regulation and customer demographics).

## CPV classification

IT services: consulting, software development, Internet and support

Source

Find a Tender (UK) · Notice ocds-h6vhtk-033ad0-2022-05-18T14:35:11+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-033ad0-2022-05-18T14:35:11+01:00)

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