Source: https://tendernation.io/opportunities/01a13b90-2313-7170-b537-1a4a88c12460/customer-service-centre-and-digital-transformational-support

closed GB restricted procedure

# Customer Service Centre and Digital Transformational Support

[Lincolnshire County Council](https://tendernation.io/buyers/lincolnshire-county-council)

Estimated value

Not stated

Published

26 Aug 2022

Deadline

Closed

26 Sept 2022

## About this tender

Lincolnshire County Council (the Council) is seeking to recommission a Customer Service Centre (CSC) with service commencement date of 1st April 2024.

The Council requires a Customer Service Centre to manage most incoming channels (including phone and email enquiries), as well as the processing of transactions for circa 20 Council functions. Further service areas may be added over the contract duration.

The Contract term over which the Services will be provided is an initial period of 5 years commencing on the 1st April 2024 with the option to extend for a further two periods of 2 years up to a maximum Contract period of 9 years.

Full details of the process and requests to take part can be undertaken at the following link [procontract.due-north.com](https://procontract.due-north.com/).

## CPV classification

Administration services Postal and telecommunications services Customer services Customer survey services Customer-care services Health services Social work and related services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-032d20-2022-08-26T16:39:43+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-032d20-2022-08-26T16:39:43+01:00)

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