Source: https://tendernation.io/opportunities/01a13b90-1540-7208-83a4-8f96977be231/digital-front-door-online-portal

closed GB restricted procedure

# Digital Front Door Online portal

[Dudley MBC](https://tendernation.io/buyers/dudley-mbc)

Estimated value

£1,960,000

Published

11 Apr 2022

Deadline

Closed

5 May 2022

## About this tender

Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests. The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including:• allow us to manage our interactions with residents seamlessly across all channels,• enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, • be effective to deploy with easy to develop forms with built-in workflow capability.We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive dow

## CPV classification

IT services: consulting, software development, Internet and support Software package and information systems

Source

Find a Tender (UK) · Notice ocds-h6vhtk-032c17-2022-04-11T11:46:21+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-032c17-2022-04-11T11:46:21+01:00)

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