Source: https://tendernation.io/opportunities/01a13b8f-4b02-70dc-a56a-7fade7a9f5f2/london-borough-of-lambeth-repairs-call-centre-solution-contract

closed GB restricted procedure

# London Borough of Lambeth Repairs Call Centre Solution Contract

[London Borough of Lambeth](https://tendernation.io/buyers/london-borough-of-lambeth)

Estimated value

£6,963,790

Published

10 Mar 2022

Deadline

Closed

12 Apr 2022

## About this tender

The London Borough of Lambeth is seeking to procure a strategic partner to deliver a 'Specialist Repairs Call Centre Service', including providing urgent and an out of hours service for specialist repairs, emergencies and homelessness housing support advice.

The procurement process is expected to take place over the next 9-12 months and is planned to follow the competitive procedure with negotiation process.

This new service will align with the Council's objectives and vision, ensuring the best customer experience possible. The contract is expected to be for an initial term of 3 years with 2 options to extend by a further year each (3 + 1 + 1). The form of contract is expected to be a bespoke consultants’ appointment, incorporating standard council conditions.

## CPV classification

Call centre Construction work Construction work for subsidised residential accommodation Residential homes construction work Repair and maintenance services Repair and maintenance services of building installations Telephone and data transmission services Residential property services Construction-related services Customer services Customer-care services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-03202f-2022-03-10T10:09:49Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-03202f-2022-03-10T10:09:49Z)

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