Source: https://tendernation.io/opportunities/01a13b8e-f696-721b-90e1-3d766948500a/supply-of-second-line-sts-support-services

awarded GB negotiated without publication procedure

# Supply of Second line STS Support Services

[United Utilities Water Limited](https://tendernation.io/buyers/united-utilities-water-limited)

Estimated value

Not stated

Published

23 Feb 2022

Deadline

Rolling deadline

## About this tender

United Utilities (UU) Strategic Telemetry System (STS) is a mission critical system deployed to enable the remote monitoring and control of UU assets from the ICC. UU's current install is Schneider's GeoSCADA system.

The scope of the agreement will be the support and maintenance of our STS. The agreement allows for a 24x7x365 incident coverage. UU will provide the first response with 2nd Line support being provided. The scope covers:

- Software Services - Bug fix and test
- Service management
- Incident management
- Monitoring and support - Master System to enable remote diagnosis for chronic remote telemetry unit (RTU) failure.

## CPV classification

Software support services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-031a6f-2022-02-23T15:06:39Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-031a6f-2022-02-23T15:06:39Z)

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