Source: https://tendernation.io/opportunities/01a13b8c-91f1-71f5-aae3-d2705a1ea649/compassionate-conversations-training awarded GB open procedure Suitable for SMEs # Compassionate conversations training [NHS England](https://tendernation.io/buyers/nhs-england) Estimated value £1,500,000 to £3,000,000 Published 31 Jan 2022 Deadline Closed 5 Nov 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender he NHS People Plan 2020-21 sets out a number of key ambitions that will support our drive to make sure our colleagues have the practical and emotional support they need to do their jobs. Our aim is to build on the support provided during the COVID-19 response and make sure it continues. Despite the pandemic bringing a compassionate and positive focus on the NHS, more recently there has been a noted increase in the number of incidents of uncivil behaviour towards NHS staff, particularly those in patient-facing roles. There are colleagues who have shared their experience of challenging or negative behaviour, inappropriate language and difficult conversations, and how this has impacted on their health and wellbeing. If not handled correctly, this can impact on motivation and potentially increase an individual's intention to leave. After completion of an engagement exercise with a number of Integrated Care Systems (ICSs) and regional colleagues, it was identified that there is a clear need to support NHS colleagues, in particular patient facing staff, to be able to manage potential difficult situations safely. It is therefore important that we address this and equip colleagues with the skills they need to handle challenging situations with compassion, whilst ensuring they feel able to look after their own wellbeing if needed. Our intention is to commission a training course that will be offered to front line, patient facing NHS staff, to equip them with the skills they need to handle challenging situations with compassion, whilst ensuring they feel able to look after their own wellbeing if needed. This training programme is being commissioned in two Lots, with 7,000 places (specifically targeted at primary care staff) being requested in Lot 1, and 14,000 places (targeted at NHS staff working in hospitals, trusts and community care) being requested in Lot 2. Read full description ## CPV classification Education and training services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/949b4922-fa83-4196-9ee0-d3d2950a7016) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile NHS England: past awards and live tenders](https://tendernation.io/buyers/nhs-england) [Sector More Education & training tenders](https://tendernation.io/sectors/education-training) ## More tenders like this [Vocational training services – Formation obligatoire des assistant(e)s maternel(le)s agréé(e)s-. · Département de l'Aisne · 22 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a15183-1ece-7277-a173-7f2908586c38/france-vocational-training-services-formation-obligatoire-des-assistantes) [Training services – Conception et animation de formations à l’immobilier et mise à disposition de modules d'autoformation en ligne au profit de l’Institut de la Gestion Publique et du Développement Économique, destinées à professionnaliser les agents de l’État et des organismes publics. · Ministère de l'économie, des finances et de la souveraineté industrielle, énergétique et numérique · 25 days left · 12 Nov 2026](https://tendernation.io/opportunities/01a15183-0c51-72fb-bad6-941822fbc6b7/france-training-services-conception-et-animation-de-formations-a-limmobilie) [Education and training services – Mezőgazdaság és erdészet ágazat képzései 27314\_3. · Büntetés-végrehajtás Országos Parancsnoksága · 10 days left · 29 Oct 2026](https://tendernation.io/opportunities/01a15183-c383-73d0-b7cc-8114e67ab766/hungary-education-and-training-services-mezogazdasag-es-erdeszet-agazat-kepz) [Adult and other education services – REZ BBSAT 45ind IdAP JC Berlin Tempelhof-Schöneberg · Bundesagentur für Arbeit, Regionales Einkaufszentrum BB/SAT · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a15183-0fee-72bf-8b28-73966c957633/germany-adult-and-other-education-services-rez-bbsat-45ind-idap-jc-berlin-te) [Vocational training services – impartición de nueve acciones formativas de formación profesional PARA EL empleo EN EL centro público de formación profesional PARA EL empleo “punta europa” de algeciras (cádiz). modalidad presencial Y teleformación · Delegación Territorial de Empleo, Empresa y Trabajo Autónomo, y de Inteligencia Artificial, Desarrollo Digital y Administración Pública en Cádiz · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-d368-7182-ae9d-2b2242df78fa/spain-vocational-training-services-imparticion-de-nueve-acciones-formativas) [Personal development training services – Servicios de formación y desarrollo de competencias transversales (Soft Skills) · Transports de Barcelona, SA · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-20dc-7074-a241-570bb684458d/spain-personal-development-training-services-servicios-de-formacion-y-desarr)