Source: https://tendernation.io/opportunities/01a13b8c-0bec-72bf-944e-e64dc94176eb/driver-quality-monitoring

closed GB restricted procedure Suitable for SMEs

# Driver Quality Monitoring

[Transport for London](https://tendernation.io/buyers/transport-for-london)

Estimated value

£1,300,000

Published

28 Jul 2021

Deadline

Closed

27 Aug 2021

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

TfL is currently looking for one Service Provider to supply Driver Quality Monitoring (DQM) Services across the London bus network.

DQM is conducted through the covert assessment of bus drivers while in service. Assessors undertake around 7,700 assessments per year and score drivers against 23 categories. A report is produced for each assessment which consists of a score between 1 and 4 for each category and a small commentary. Assessments will be conducted using a web based or mobile application on a handheld device which will transmit the data to a database management system. Information held on the database will be accessible by bus operators and TfL. The data is used to monitor driver performance, inform areas of improvement and produce bus operator performance tables.

TfL funds Driver Quality Monitoring (DQM) to ensure and promote safe bus driving through an independent, objective assessment of driving standards. The Crime and Disorder Act 2008 places a duty on all authorities to do all they reasonably can to prevent crime and disorder. The operation of DQM is believed to result in an increase in driving standards and driver behaviour therefore helping to satisfy TfL's duty under the Crime and Disorder Act.

The initial Contract term will be three (3) years with an option, exercisable at TfL's sole discretion, to extend the duration of the Contract for a further period or periods up to a total of two (2) years.

If you have any questions please contact us via the ProContract portal.

[procontract.due-north.com/Procurer/Advert/View](https://procontract.due-north.com/Procurer/Advert/View?advertId=14d93d82-a9ef-eb11-810d-005056b64545&fromAdvertEvent=True)

Read full description

## CPV classification

Motor vehicles

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/66868855-35ff-4095-8500-199447a2258a)

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