Source: https://tendernation.io/opportunities/01a13b8b-d057-7030-96f6-dda8efcf8f4c/how-can-we-create-the-most-local-and-best-possible-user-experience-for-people-en awarded GB open procedure # How can we create the most local and best possible user experience for people engaging with the Citizens Advice Scotland network? [Citizens Advice Scotland (CAS)](https://tendernation.io/buyers/citizens-advice-scotland-cas) Open field Estimated value £250,000 Published 1 Aug 2022 Deadline Closed 9 Jul 2021 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender As its name suggests, members of Citizens Advice Scotland provide advice to people across Scotland, across a wide range of topics and communities . Much of this help has been traditionally face to face, but the organisation has been developing online services for some years. However the pandemic has accelerated our digital transformation, and we want to build the best services we possibly can whilst ensuring advice is delivered as locally as possible Building on our experience of launching the national Scottish Citizen Advice Helpline (SCAH) service, which went live on 14 April 2020, we want to enable everyone wishing to use our services, irrespective of the way they contact us \[phone, chat or website\] to benefit a national portal that consistently, effectively and automatically routes them to the right local CAB advisers. This would not only ensure that the chances of an allocation of a local advisor the default and enables more local deployment of advisors,. In the first instance, we want to focus on streamlining the help available for those in debt including advice on benefits and employment. So how can tech help us create the best possible user experience for people engaging with the Citizens Advice Scotland network? Please visit our website for information on CivTech and how to get involved. [civtechalliance.org](https://www.civtechalliance.org/) ## CPV classification IT services: consulting, software development, Internet and support Telecommunications system Communications network Source Find a Tender (UK) · Notice ocds-h6vhtk-02bb7c-2022-08-01T10:44:02+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-02bb7c-2022-08-01T10:44:02+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Citizens Advice Scotland (CAS): past awards and live tenders](https://tendernation.io/buyers/citizens-advice-scotland-cas) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [SONI090 – Client-Side Advisor · SONI Ltd · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a154e4-4736-72ba-9b73-0e325c4a96e5/soni090-client-side-advisor) [Computer facilities management services – IT-tjänster · Kalmar Läns Museum · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8774-723e-83a8-af2cae60c2ed/sweden-computer-facilities-management-services-it-tjanster) [Software supply services – CRE\_2026\_092 Renouvellement des licences Varonis · CREOS Luxembourg S.A. · 27 days left · 15 Nov 2026](https://tendernation.io/opportunities/01a15183-411c-7086-9da9-540c2fa32c64/luxembourg-software-supply-services-cre-2026-092-renouvellement-des-licences) [IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening · Stichting TWijs · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a15183-8078-70d7-8df3-40f25f4d83c5/netherlands-it-services-consulting-software-development-internet-and-suppor) [Software supply services – Vergabe zur Ablösung der bestehenden SAP-Lösung im Bereich Personal · Westfälische Verkehrsgesellschaft mbH · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0636-71ff-ab09-9dda4a94f77c/germany-software-supply-services-vergabe-zur-ablosung-der-bestehenden-sap-lo) [Software implementation services – DNS - Metada Platform - licence a související implementační, konzultační, analytické a školicí služby · DIAMO, státní podnik · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-8989-719a-85fd-f036dc09b9df/czechia-software-implementation-services-dns-metada-platform-licence-a-s)