Source: https://tendernation.io/opportunities/01a13b8b-c4c6-7376-9aac-d1eaec68559a/crm-portals-software-associated-services-microsoft-365-platform awarded GB open procedure Suitable for SMEs # CRM & Portals Software & Associated Services (Microsoft 365 Platform) [Thrive Homes Limited](https://tendernation.io/buyers/thrive-homes-limited) Estimated value £500,000 Published 20 Jun 2021 Deadline Closed 26 Jul 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Thrive wants to embark on a business transformation programme which will improve front and back end services for both customers and colleagues. The way in which the social housing sector makes use of IT is undergoing a radical change, often utilising cloud-based technologies that allow information to flow seamlessly throughout an organisation, ideally suited to an agile and mobile operating environment. Thrive's Strategic Framework includes strategic objectives for customers, staff, and technology. The strategic objectives of "a good place to work" wants to see more people work remotely and recognise that a "one size fits all" model doesn't meet the expectations of different generations. In respect of the technology the strategic objectives are to develop the role of technology to improve operational efficiency and effectiveness for both customers and staff. To meet these strategic objectives, it is clear that the number of different applications and it uses, as this complexity is hindering achievement of its strategic objectives, which is concentrated around growth, financial resilience, enhanced working environment and a fair deal for customers. In March 2021 Thrive's board agreed a business case to deploy the Microsoft 365 technology stack over a three-year programme in the form of an Enterprise Resource Planning tool replacing legacy systems. There will be four procurement lots in total enabling more than one supplier to be successful. A summary of the procurement lots is shown below. • Lot 1 - Rent Accounting and Services Charges • Lot 2 - Housing Management • Lot 3 - Finance Management • Lot 4 - CRM and Customer Portal Please note the tender processes for all Lots will commence in June. The final presentations for all four lots will take place in September with tenders awarded simultaneously at the start of October. The projects for all four lots will commence in October. Apply via: [xantive.supplierselect.com](https://xantive.supplierselect.com/) Read full description ## CPV classification Software package and information systems Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/6c44f139-9637-4fad-aa81-82d8fac1ef51) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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