Source: https://tendernation.io/opportunities/01a13b8b-9f29-714c-9213-106a73532dfa/southeastern-customer-contact-centre-services-2022-2025

awarded GB restricted procedure

# Southeastern Customer Contact Centre Services 2022-2025

[Se Trains Limited](https://tendernation.io/buyers/se-trains-limited)

Estimated value

£15,000,000

Published

29 Apr 2022

Deadline

Closed

18 Jun 2021

## About this tender

The following services are included within this tender scope:

- Telephony - core hours of 07:00-22:00 with options for out of hours services
- Email - response via email enquiries
- White mail - response via postal mail enquires
- Manual and automated processing of Delay Repay
- Webchat/bot/virtual services - introducing webchat
- Facility to handover cases from KICC Twitter team - optional, subject to market engagement
- Lost property tracking - optional, subject to market engagement

## CPV classification

Customer services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-02aea8-2022-04-29T08:50:30+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-02aea8-2022-04-29T08:50:30+01:00)

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