Source: https://tendernation.io/opportunities/01a13b8b-5b39-72bb-9c38-92adfa7dcb7a/contact-management-solution [Skip to main content](#main-content) awardedGBrestricted procedure # Contact Management Solution [Police and Crime Commissioner for Dyfed-Powys](https://tendernation.io/buyers/police-and-crime-commissioner-for-dyfed-powys) Estimated value £25,200,000 Published 28 Apr 2022 Deadline Closed 26 Mar 2021 ## About this tender Dyfed Powys Police has a history of operating a critical voice and data environment to meet the demands of front-line services to its citizens via the 999, 101 and various other services. DPP has one of the highest average speed times of answering calls for 999 across the UK. Dyfed Powys Police are now seeking to procure an Integrated Communication Control System (ICCS) and Contact Management Solution (including telephony platform) for the Force Control Room based at Headquarters, Carmarthen. Adopting a principle of ‘cloud first’ we are looking for a cloud based, high availability, easy to maintain and effective next generation ICCS/Contact Management Solution that supports both multichannel voice and digital communications and also interfaces with the current Airwave radio network. The system must also be available within our secondary site, based at our premises in Ammanford which acts as a backup site but this site can also be used as a staff training facility, business continuity events and so on. ## CPV classification Command, control, communication systemsContact management software development servicesCommunications networkCommunications control systemTactical command, control and communication systems Source Find a Tender (UK) · Notice ocds-h6vhtk-0295ac-2022-04-28T08:55:41+01:00 [View official notice ](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0295ac-2022-04-28T08:55:41+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profilePolice and Crime Commissioner for Dyfed-Powys: past awards and live tenders](https://tendernation.io/buyers/police-and-crime-commissioner-for-dyfed-powys)[SectorMore Security, fire & defence equipment tenders](https://tendernation.io/sectors/security-fire-defence-equipment) ## More tenders like this [Carbine and Self-loading Pistol (SLP) Non-Lethal Training Munitions Civil Nuclear Police Authority (CNPA) / Civil Nuclear Constabulary (CNC) 25 days left 10 Nov 2026](https://tendernation.io/opportunities/01a14495-7c2a-7242-9726-da80c6dc178b/carbine-and-self-loading-pistol-slp-non-lethal-training-munitions)[Supply of Army Branded Clothing Unite Procurement UK Limited 17 days left 2 Nov 2026](https://tendernation.io/opportunities/01a14443-04b1-71c7-a605-58ad56cd183b/supply-of-army-branded-clothing)[Surveillance and security systems and devices – Dostawa i montaż elektronicznych systemów zabezpieczenia technicznego w obiektach Poczty Polskiej S.A. Poczta Polska S.A. 31 days left 16 Nov 2026](https://tendernation.io/opportunities/01a14210-78d0-7261-873a-6ec4773a8e2a/poland-surveillance-and-security-systems-and-devices-dostawa-i-montaz-elektr)[Radar – Suministro de cinemómetros compactos portátiles láser (SCT-2027-4) Servei Català de Trànsit 30 days left 16 Nov 2026](https://tendernation.io/opportunities/01a14210-31b6-7391-9d5c-6c128f3b0e49/spain-radar-suministro-de-cinemometros-compactos-portatiles-laser-sct-2027)[Firefighting equipment – Motorsprutor klass 2 Räddningstjänsten Östra Götaland 31 days left 16 Nov 2026](https://tendernation.io/opportunities/01a14210-5d24-71db-b486-b7738aaaaf7c/sweden-firefighting-equipment-motorsprutor-klass-2)[Individual equipment – fourniture et livraison de vetements et equipements POUR la police municipale Ville de Lorient 31 days left 16 Nov 2026](https://tendernation.io/opportunities/01a14210-8078-7071-9b41-5cedc42f4409/france-individual-equipment-fourniture-et-livraison-de-vetements-et-equipeme)