Source: https://tendernation.io/opportunities/01a13b8b-1cf9-728d-a5e4-e89b6aea94c6/scotlands-railway-customer-insights-framework

closed GB restricted procedure

# Scotland's Railway - Customer Insights Framework

[Network Rail Infrastructure Ltd](https://tendernation.io/buyers/network-rail-infrastructure-ltd)

Estimated value

£4,500,000

Published

22 Dec 2021

Deadline

Closed

31 Jan 2022

## Who can bid

- Sets up a framework

    Winning a place does not guarantee work: contracts are awarded later as call-offs, and the list usually stays closed for years.

## About this tender

It is expected that the successful tender will provide Scotland’s Railway with expertise and guidance on

developing the appropriate customer insight framework that enables us to create action plans to support the

identification of requirements to improve our offering as well as increasing passenger volumes across

our network, and ultimately drive towards a railway that will support the Scottish Government’s

ambitions for a carbon Net Zero society.

This insight will be available for the whole rail industry in Scotland, not only Network Rail, so an end to

end view of a passenger’s journey (or freight customers transportation of goods) is imperative.

## CPV classification

Market and economic research; polling and statistics

Source

Find a Tender (UK) · Notice ocds-h6vhtk-030508-2021-12-22T22:45:08Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-030508-2021-12-22T22:45:08Z)

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