Source: https://tendernation.io/opportunities/01a13b8a-f434-7075-9799-0bee9d671972/lds-out-of-hours-helpdesk-service-provisionrespro2021

closed GB restricted procedure

# LDS Out of Hours Helpdesk Service Provision/RES/PRO/2021

[The Open University](https://tendernation.io/buyers/the-open-university)

Estimated value

£464,000

Published

16 Dec 2021

Deadline

Closed

18 Jan 2022

## About this tender

The Open University (OU) is seeking a partner to support the Student Computing and Distribution Helpdesk (SCDHD) in its capacity to service Student and Tutor contact over evenings/weekends and standard bank holidays. The OU would categorise this as Out of hours (OOH) activity. The OU require a partner that can support a service giving advice and guidance on the use of module software, OU systems, basic IT functions and guidance on delivery of physical module materials using tracking information from our external courier. It is expected that the support will be multichannel, at this time this is limited to telephony, web chat and email, however this may evolve over time. This activity will not be in-house, it is expected the appointed partner will manage this activity externally from the OU.

## CPV classification

Call centre

Source

Find a Tender (UK) · Notice ocds-h6vhtk-030244-2021-12-16T14:46:49Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-030244-2021-12-16T14:46:49Z)

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