Source: https://tendernation.io/opportunities/01a13b89-d247-72f5-853d-51ed4df9c38f/high-intensity-user-service awarded GB open procedure Suitable for SMEs # High Intensity User Service [NHS Kernow Clinical Commissioning Group](https://tendernation.io/buyers/nhs-kernow-clinical-commissioning-group) Estimated value £394,008 to £788,016 Published 23 Dec 2021 Deadline Closed 11 Nov 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender NHS Kernow Clinical Commissioning Group are looking to commission the following: Effectively manage, support, coordinate, and signpost high intensity users (HIU) of the South Western Ambulance Service NHS Foundation Trust (SWASFT), the integrated urgent care service (IUCS), Royal Cornwall Hospitals NHS Trust and University Hospitals Plymouth NHS Trust, frequent emergency department attenders and admissions within the NHS Kernow Clinical Commissioning Group (NHS Kernow) footprint. Establish, utilise, and coordinate multi-agency and existing professional services to reduce 999 frequent callers, in line with the demand management modelling and trajectory as set out in the HIU workstream. This will be achieved through integration and co-ordination with community and acute trusts, through participation in multi-disciplinary teams and cross organisational working with the voluntary and community sector as appropriate. Demonstrate an increased capacity and productivity in workload on unscheduled care services and the wider health economy resulting from fewer 999 calls (which otherwise would have attended emergency department and resulted in an admission). Safely manage and coordinate the vulnerable and demanding nature of the user group using multi-agency support and the volunteer sector. Provide fertile commissioning intelligence across all providers and, in doing so, lower the stigma associated with HIUs. Coordinate a replicable service which can be integrated and managed over the long term across other providers. Read full description ## CPV classification Health services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/daab9b90-5d27-4623-99df-43dcc3e2cf2f) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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