Source: https://tendernation.io/opportunities/01a13b88-0046-7041-820f-8fe280ee0bf3/provision-of-2nd-3rd-line-managed-it-support-services

closed GB restricted procedure

# Provision of 2nd & 3rd Line Managed IT Support Services

[First Trenitalia West Coast Rail Limited](https://tendernation.io/buyers/first-trenitalia-west-coast-rail-limited)

Estimated value

£2,300,000

Published

2 Aug 2021

Deadline

Closed

3 Sept 2021

## About this tender

2nd/3rd Line Support

The requirement is for a 2nd/3rd Line Managed Technical Support.

- End User Computer - (2nd Line) Technical Support for all End User Computer and Deskside, /Station IT & Retail support including but not limited to; Windows OS, Office 365, File Storage, Active Directory Daily Management, Laptops, Desktops, Software, Mobiles, Tablets, Printers, Conference Meeting Rooms and Peripherals. Management of Security Software Licensing, Security Patching and Vulnerability Management. should also be included.
- Core Technologies - 3rd Line Technical Infrastructure support and management including but not limited to Data Centre services which include Azure hosted, Physical Servers, Citrix, Active Directory, Print Management, and 2 / 3 Core Application Support. Management of core infrastructure policies and processes for All Services will have patching, backups, and recovery schedules and Disaster Recovery plans. Security and Vulnerability Management must also be managed across all AWC hosted and physical instances.

## CPV classification

Information technology services

Source

Find a Tender (UK) · Notice ocds-h6vhtk-02cf76-2021-08-02T14:20:56+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-02cf76-2021-08-02T14:20:56+01:00)

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