Source: https://tendernation.io/opportunities/01a13b87-05e0-7115-8d29-407369e32812/cloud-contact-centre

pending GB open procedure

# Cloud Contact Centre

[United Lincolnshire Hospitals NHS Trust](https://tendernation.io/buyers/united-lincolnshire-hospitals-nhs-trust)

Estimated value

Not stated

Published

6 Jul 2021

Deadline

Rolling deadline

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel.

Currently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.

## CPV classification

Radio, television, communication, telecommunication and related equipment

Source

Find a Tender (UK) · Notice ocds-h6vhtk-02c43d-2021-07-06T13:58:00+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-02c43d-2021-07-06T13:58:00+01:00)

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