Source: https://tendernation.io/opportunities/01a13b86-71dc-71f5-aa03-51acbf78bc53/ntl-delay-repay-service-tender

closed GB restricted procedure

# NTL Delay Repay Service Tender

[Northern Trains Limited](https://tendernation.io/buyers/northern-trains-limited)

Estimated value

£600,000

Published

14 Jun 2021

Deadline

Closed

12 Jul 2021

## About this tender

The Delay Repay service provides a compensation process for passengers whose rail journey has been delayed. Compensation is provided on a tiered basis, dependent upon the severity of the delay. This is a critical customer facing service, classified as a Key Contract by the DfT.

Since April 2018 the Delay Repay service has been provided by a third-party supplier. Due to the criticality of the service, the contract term was for two years, with the option of extending for a further two periods of 12 months: four years in total.

Whilst Northern remains satisfied with the service provided by the incumbent supplier, the value of this contract, approximately £600,000 per annum, is such that it is above the UCR regulations threshold and so must be retendered prior to the end of the contracted period. The contract has now been extended for the final 12-month period, in order to provide time for the retender of the Delay Repay service and mobilisation of any potential replacement.

## CPV classification

Software package and information systems Industry specific software package

Source

Find a Tender (UK) · Notice ocds-h6vhtk-02bb60-2021-06-14T09:29:56+01:00

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-02bb60-2021-06-14T09:29:56+01:00)

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