Source: https://tendernation.io/opportunities/01a13b86-6fef-72f9-aaf0-0b1a7ab0318e/customer-experience-programme [Skip to main content](#main-content) awardedGBrestricted procedure # Customer Experience Programme [Network Rail Infrastructure Ltd](https://tendernation.io/buyers/network-rail-infrastructure-ltd) Estimated value Not stated Published 25 Nov 2021 Deadline Closed 12 Jul 2021 ## Who can bid - Sets up a framework Winning a place does not guarantee work: contracts are awarded later as call-offs, and the list usually stays closed for years. ## About this tender Network Rail identified a requirement to support the Customer Experience Programme from a third-party supplier to deliver the following: - Expert strategic advice and input to support the programme to deliver and embed a service culture. - The design and creation of training and experiences designed to promote and embed a service culture for all audiences within Network Rail. - The delivery of these experiences, and existing experiences, to teams within areas of Network Rail that are identified by the Customer Experience Programme Team. ## CPV classification Business and management consultancy and related servicesMarketing management consultancy services Source Find a Tender (UK) ยท Notice ocds-h6vhtk-02bb4c-2021-11-25T22:45:03Z [View official notice ](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-02bb4c-2021-11-25T22:45:03Z) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileNetwork Rail Infrastructure Ltd: past awards and live tenders](https://tendernation.io/buyers/network-rail-infrastructure-ltd)[SectorMore Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Employee Screening Dorset & Wiltshire Fire and Rescue Authority 17 days left 2 Nov 2026](https://tendernation.io/opportunities/01a145df-100b-70ec-8bcc-3630f263230d/employee-screening)[Invitation to Tender- For the provision of viability evidence and assessment of the West Suffolk Local Plan and the introduction of a CIL charging schedule. West Suffolk Council 31 days left 16 Nov 2026](https://tendernation.io/opportunities/01a14503-5763-721c-b887-6f844f9f4360/invitation-to-tender-for-the-provision-of-viability-evidence-and-assessment-of)[BaDC-1727 Retford Buttermarket Food Hall Operator Opportunity Bassetlaw District Council 42 days left 27 Nov 2026](https://tendernation.io/opportunities/01a14503-57cd-73bf-b1f5-a8a4f0713a79/badc-1727-retford-buttermarket-food-hall-operator-opportunity)[Consultancy Services for an Independent Mixed-Use Viability, Market Demand and Development Options Review - Fleetwood Farm, Banks West Lancashire Borough Council 21 days left 6 Nov 2026](https://tendernation.io/opportunities/01a14503-59d8-704e-b46c-727e4a0e571e/consultancy-services-for-an-independent-mixed-use-viability-market-demand-and-d)[BaDC-1727 Retford Buttermarket Food Hall Operator Opportunity Welland Procurement 42 days left 27 Nov 2026](https://tendernation.io/opportunities/01a14499-9b5a-7205-8ea0-fe042a689496/badc-1727-retford-buttermarket-food-hall-operator-opportunity)[UEFA EURO 28 Birmingham Host City - Festival Development Birmingham City Council 22 days left 6 Nov 2026](https://tendernation.io/opportunities/01a14495-7fd3-7021-b8b4-8cbe13597d01/uefa-euro-28-birmingham-host-city-festival-development)