Source: https://tendernation.io/opportunities/01a13b85-42da-7290-af01-46e6c9f0911b/service-quality-regime awarded GB open procedure # Service Quality Regime [South Western Railway](https://tendernation.io/buyers/south-western-railway) Estimated value Not stated Published 27 Sept 2021 Deadline Closed 18 Jun 2021 ## Who can bid - Split into 4 lots You can usually bid for just the lots you can deliver. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender The Client wants to improve the quality of presentation of their stations and trains and to monitor and improve levels of customer service from front-line colleagues and on our social media. To achieve this, we are introducing Service Quality Regimes (SQR). This would cover as a minimum: Station inspections ### Train inspections ### Customer Service mystery shopping Re-inspections for failures to confirm improvement ## CPV classification Support services for railway transport Facilities management software package and software package suite System management software package Facilities management software package Database systems Application service providers Technical inspection services Customer-care services Facilities management services Source Find a Tender (UK) · Notice ocds-h6vhtk-02b179-2021-09-27T12:40:42+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-02b179-2021-09-27T12:40:42+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile South Western Railway: past awards and live tenders](https://tendernation.io/buyers/south-western-railway) [Sector More Logistics & travel services tenders](https://tendernation.io/sectors/logistics-travel-services) ## More tenders like this [Cargo handling services – Proc. n. 4388/AQ/2026 · Giunta Regionale della Campania - Ufficio Speciale Centrale Acquisti · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a15183-430a-71d6-b6de-a6b715f901b7/italy-cargo-handling-services-proc-n-4388aq2026) [Aircraft refuelling services – Kvaltitetssäkring av bränsleangläggningar - Bränslepool · Sjöfartsverket · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-44c0-73b5-a5cf-3990cc342f52/sweden-aircraft-refuelling-services-kvaltitetssakring-av-bransleanglaggninga) [Traffic control services – Accords-cadres pour la réalisation de comptages et d'analyses de déplacements sur les Routes Départementales (2027-2031) · Departement de la Reunion · 38 days left · 26 Nov 2026](https://tendernation.io/opportunities/01a15183-1f68-73d4-8df5-2d8e6b23b4a2/france-traffic-control-services-accords-cadres-pour-la-realisation-de-compta) [Travel management services – Nemzetközi utazásszervezési szolgáltatások · Nemzeti Média- és Hírközlési Hatóság · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-165f-7395-ac88-51f8106fabdf/hungary-travel-management-services-nemzetkozi-utazasszervezesi-szolgaltataso) [Travel agency and similar services – Servicio de agencia de viajes para la Universidad Carlos III de Madrid · Rector de la Universidad Carlos III de Madrid · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0cdf-70e5-9842-c2471efcf2fd/spain-travel-agency-and-similar-services-servicio-de-agencia-de-viajes-para) [Port and waterway operation services and associated services – Taipaleen ja Konnuksen kanavien sekä Savonlinnan avattavien siltojen käyttö ja kunnossapito 2027 - 2031 · Väylävirasto · 7 days left · 26 Oct 2026](https://tendernation.io/opportunities/01a15183-4d28-7094-abd4-d179aaeebcd1/finland-port-and-waterway-operation-services-and-associated-services-taipale)