Source: https://tendernation.io/opportunities/01a13b83-2abc-7127-b98a-06d8c27feeb1/telephone-system awarded GB open procedure Suitable for SMEs # Telephone System [East Durham College](https://tendernation.io/buyers/east-durham-college) Estimated value £300,000 Published 17 Mar 2021 Deadline Closed 9 Apr 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender East Durham College is looking to secure one organisation to provide the installation, maintenance and support service of a telephone system (including call charges) for the period of 5 years with an option to extend for one year. East Durham College is committed to utilisation of a variety of technology solutions to improve efficiency and minimise costs. The technology deployed must be able to meet the information flow between the organisation and its geographically dispersed operations. ### Project Deliverables A managed VoIP telephony service with an agreed number of handsets ### Single provider for all services/equipment Single monthly bill and relevant monitoring, management and reporting Migration of service from existing supplier (if required) including the management of any third parties required to deliver the service ### Full installation and transitions services Choice of devices, value for money solutions ### Support and maintenance Services ### Existing Telephone System Contract The existing telephone contract is due for renewal We currently have 2 Mitel telephone systems, one located at our main campus in Peterlee that is also used at our secondary Peterlee campus and one at our Houghall Campus in Durham. We have around 420 lines split between 3 campuses. Each site is linked via a leased line which provides voice and data separate to this contract. We also have several satellite sites that are currently not connected in any way to the main campus. The sites on which the telephone systems are hosted currently have ISDN for outside lines. Each site in turn is linked internally with a leased line one of 100mb capacity and the other of 1gb capacity. East Durham College requires a modern cloud based telephone system that workers can use both on and off site either by an app on a mobile device or via a software phone. The college requires 450 handsets with the option of extending to 500 at a later date. We also require a block of 100 additional numbers from commencement of contract. In addition, several satellite sites require handsets/softphones with no more than 30 users. A call package is required for each user also. Tenderers should be able to provide a dedicated point of contact or account manager who can deal with faults, queries, upgrades, support etc Those quoting, or their providers, should be prepared to allow an acceptable test period of 2 weeks during which the service will be confirmed satisfactory. Should the service or coverage fail to be satisfactory East Durham College shall have the right to cease the agreement forthwith at no cost or detriment to the College. Tenders and all associated documentation must be emailed to "Tender for Telephone System" MUST be stated in subject box. Read full description ## CPV classification Telephone network equipment Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/423a4c58-f027-4971-9bf9-6e9747eb24e9) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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