Source: https://tendernation.io/opportunities/01a13b82-a994-736b-98fa-9cac158d1329/hse-telephony-service awarded GB open procedure # HSE Telephony Service [Health & Safety Executive](https://tendernation.io/buyers/health-safety-executive) Estimated value £2,250,000 Published 7 Jul 2021 Deadline Closed 6 Apr 2021 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender HSE requires a Provider who will collaborate with us in the delivery of our telephony services. We cannot predict with certainty the way the services will be delivered throughout the year, and we need a Provider who is flexible and able to respond to a constantly changing environment with pace and enthusiasm. We are seeking to work with a Provider who will contribute to, and support us in, continually improving the services so that we can collectively ensure Covid secure workplaces, providing the government and public with assurance that we are doing the right thing, in the right way, at the right time. HSE requires a provider who can: - Provide professional inbound and outbound call handling services - Manage our Working Safely Advice Line (WSAL), helping GB businesses, employees and members of the public to navigate and understand Covid-Secure guidance and legislation - Undertake proactive telephone Covid secure spot checks with GB workplaces and meet the volumes indicated - Successfully balance and maintain the delivery of these services in parallel. - Respond rapidly to changing requirements in terms of priorities, volumes, location, sector and to changes in government and HSE guidance which may impact on the process and approach - Respond to spot-check surge requirements without significant notice which may mean changes to pre-scheduled activity - Rapidly mobilise to begin delivering Spot Checks at pace - Deliver the services from UK based location(s) Read full description ## CPV classification Business services: law, marketing, consulting, recruitment, printing and security Health services Source Find a Tender (UK) · Notice ocds-h6vhtk-0298eb-2021-07-07T09:28:41+01:00 [View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0298eb-2021-07-07T09:28:41+01:00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Health & Safety Executive: past awards and live tenders](https://tendernation.io/buyers/health-safety-executive) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Printing and distribution services – SGCD53\_MARCHE\_ELECTIONS\_BRGE · Préfecture de la Mayenne · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-7726-73f4-bb67-b3121363d6bf/france-printing-and-distribution-services-sgcd53-marche-elections-brge) [Business travel services – Rahmenvertrag Bearbeitung von Reisekostenabrechnungen nach BRKG · GSI Helmholtzzentrum für Schwerionenforschung GmbH · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-cd6e-73e4-b6e8-3954e5689021/germany-business-travel-services-rahmenvertrag-bearbeitung-von-reisekostenab) [Photocopying services – Externe printdiensten · VZW Sint-Paulusschool · 36 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a15183-34d8-71be-840d-38bf2a8bcc92/belgium-photocopying-services-externe-printdiensten) [Supply services of personnel including temporary staff – Diák- és nyugdíjas munkaerő biztosítása NTH (376) · NTH Nemzeti Tőkeholding Zrt. · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a15183-76f6-70c4-823e-7b614dada7b3/hungary-supply-services-of-personnel-including-temporary-staff-diak-es-nyug) [Interpretation services – Tolktjänster · Stockholms läns sjukvårdsområde · 31 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4e9a-70dc-8b27-e3d274e53dc5/sweden-interpretation-services-tolktjanster) [Graphic design services – MAGAZINE DES PAYS DE LA LOIRE - LOT1 MISE EN PAGE · Région des Pays de la Loire · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a15183-cd94-7139-b774-287bdb24987c/france-graphic-design-services-magazine-des-pays-de-la-loire-lot1-mise-en)