Source: https://tendernation.io/opportunities/01a13b82-85f3-73e9-aee0-3a6056383f49/upgrade-the-current-it-helpdesk-supportcall-logging-system

awarded GB negotiated without publication procedure

# Upgrade the current IT helpdesk support/call logging system

[NHS Wales Shared Services Partnership](https://tendernation.io/buyers/nhs-wales-shared-services-partnership)

Estimated value

Not stated

Published

3 Mar 2021

Deadline

Rolling deadline

## About this tender

Due to high demand on the Helpdesk to support Covid requirements and also mobile working the current system is no longer supported or fit for purpose. The upgrade will support and improve the user experience in contacting the helpdesk (Current call wait is around 2 hours) and support a more streamlined and faster response time to fix issues/faults and requests. This upgrade will be a cloud based solution on x 60 licences (an increase of x33 on the current solution

## CPV classification

Upgrade services of telephone switching equipment

Source

Find a Tender (UK) · Notice ocds-h6vhtk-0297f4-2021-03-03T13:08:02Z

[View official notice](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-0297f4-2021-03-03T13:08:02Z)

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