Source: https://tendernation.io/opportunities/01a13b81-99f4-71c4-9fde-0adb947215f0/contact-centre-software-solution [Skip to main content](#main-content) awardedGBnegotiated without publication procedure # Contact Centre Software Solution [Bournemouth Christchurch and Poole Council](https://tendernation.io/buyers/bournemouth-christchurch-and-poole-council) Estimated value Not stated Published 26 Jan 2021 Deadline Rolling deadline ## About this tender BCP Council are actively progressing on a unified Cloud Voice journey, with Microsoft Teams recently selected as the modern platform of choice. The migration of voice/telephony services to Teams Cloud Voice is soon to be completed by the BCP Council’s Unified Comms (UC) Team, with a focus to date on delivering core business functionality to its connected workforce. A concluding part of BCP’s UC transformation is a migration away from the existing on-premises Contact Centre platform, with Anywhere365’s ‘Dialogue Cloud’. The migration has been requested to take place across two phases, delivering end-state contact centre functionality for 200 BCP Council ‘Agents’. The urgency of this requirement has been expedited as a result of the ongoing COVID-19 pandemic. The supplier will supply the up-front transaction of the 3-year Anywhere365 platform costs, as well as providing technical consultancy to ensure end-end activities are fully documented. The supplier will also provide initial triage and escalation support to BCP. The Supplier will also provide the Council with first line triage support (with escalation to Anywhere365 as appropriate) with an option to bolt-on our Technical Design Authority Service. ## CPV classification Communication and multimedia software packageDatabase and operating software packageNetworking, Internet and intranet software packageSystems and technical consultancy servicesSoftware consultancy services Source Find a Tender (UK) · Notice ocds-h6vhtk-028d66-2021-01-26T15:03:01Z [View official notice ](https://www.find-tender.service.gov.uk/Notice/ocds-h6vhtk-028d66-2021-01-26T15:03:01Z) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileBournemouth Christchurch and Poole Council: past awards and live tenders](https://tendernation.io/buyers/bournemouth-christchurch-and-poole-council)[SectorMore Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Registration Services Booking and Management System Herefordshire Council 27 days left 13 Nov 2026](https://tendernation.io/opportunities/01a14571-36b1-7388-87a9-27c78a201aee/registration-services-booking-and-management-system)[Fleet Management System North East Derbyshire District Council 27 days left 13 Nov 2026](https://tendernation.io/opportunities/01a14495-83e7-7347-bd5f-302d644ecdf8/fleet-management-system)[The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider South Yorkshire Mayoral Combined Authority 30 days left 16 Nov 2026](https://tendernation.io/opportunities/01a14427-96da-72c9-813b-873ea7454e67/the-peoples-network-e-bikes-customer-subscription-service-technology-and-fl)[Software package and information systems – UEM OSS/MPC Dataport AöR 9 days left 26 Oct 2026](https://tendernation.io/opportunities/01a1420f-ff26-70c5-b28c-5fc6d67ab499/germany-software-package-and-information-systems-uem-ossmpc)[Medical software package – Zakup oprogramowania do zarządzania Zakładem Patomorfologii Katowickiego Centrum Onkologii Katowickie Centrum Onkologii 6 days left 23 Oct 2026](https://tendernation.io/opportunities/01a1420f-ff10-711e-b196-4735827541f2/poland-medical-software-package-zakup-oprogramowania-do-zarzadzania-zakladem)[Software package and information systems – mixto de suministro suscripción Plataforma tecnológica de gestión de contenidos para gestión centralizada portales y páginas web para la Red Provincial de Comunicaciones de la Diputación de Almería, en modalidad de SAAS, con hosting y mantenimiento Junta de Gobierno de la Diputación Provincial de Almería 28 days left 13 Nov 2026](https://tendernation.io/opportunities/01a1420f-fe17-71a2-baf7-3a729fddc417/spain-software-package-and-information-systems-mixto-de-suministro-suscripci)