Source: https://tendernation.io/frameworks/RM6295 RM6295 · Closed Framework # Outsourced Services Access to transformational citizen experience and business process solutions. Including people, technology and transformational advisory services delivering contact centres, process administration, HR, procurement, payroll and financial administration. Closed to new suppliers New suppliers can only get on when it is re-tendered. It runs until 1 Oct 2029. [Get call-off alerts](https://tendernation.io/register) [Official page on gca.gov.uk](https://www.gca.gov.uk/agreements/RM6295) - [27 suppliers on it](#suppliers) - [2 lots](#lots) - Oct 2029 agreement ends Oct 2025 to Oct 2029 · 27% through ## What is RM6295? RM6295 Outsourced Services is a closed framework run by the Government Commercial Agency (formerly Crown Commercial Service), in its Professional and Business Services category. It has 2 lots and 27 suppliers. It runs from 2 October 2025 to 1 October 2029. How to join: New suppliers cannot join it now. The next chance is when it is re-tendered, before it ends on 1 October 2029. We have matched 7 published award notices to RM6295, from 6 buyers. ### Buyers that have used it - [London Borough of Barnet 2 awards](https://tendernation.io/buyers/london-borough-of-barnet) - [Brentwood Borough Council 1 award](https://tendernation.io/buyers/brentwood-borough-council) - [Crown Estate Scotland 1 award](https://tendernation.io/buyers/crown-estate-scotland) - [Eastleigh Borough Council 1 award](https://tendernation.io/buyers/eastleigh-borough-council) - [Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency 1 award](https://tendernation.io/buyers/secretary-of-state-for-health-and-social-care-acting-as-part-of-the-crown-through-uk-health-security-agency) - [University Of Edinburgh 1 award](https://tendernation.io/buyers/university-of-edinburgh) ## About this framework This agreement is for organisations that need to outsource contact centre solutions and back office work. It is available to: - All central government departments - Arm’s length bodies (ALBs) - Devolved administrations - The wider public sector - Third sector organisations Through this agreement, you can access transformational services that use people and technology. This includes the use of robotic process automation (RPA) and artificial intelligence (AI) to: - Make processes faster and simpler - Get more value from your enterprise resource planning (ERP) systems The agreement helps organisations use new and modern technology. It supports your staff so they can work more efficiently and provide more cost-effective services for citizens. You can also get surge capacity services and transformation advice. These services can help you update and improve how you work with citizens. Read our case study to learn how two local councils became more efficient by using modern technology to improve revenues and benefit services. RM6295 Outsourced Services will run for 4 years. We recommend a call off term of up to 7 years to maximise the value from outsourcing services. There is no minimum call off length. ### Why buyers use it - A wide range of citizen experience and business process outsourcing (BPO) suppliers to make sure there is a competitive supply of services - Our first agreement to be let under the Procurement Act 2023. It lets you use a range of flexible buying options, including award without competitionsimple rate card structure that supports: people and digital agent pricing - Rates available for working time - Available time and productive time to promote price transparency - Flexible charging structures to encourage competition - Helps organisations reduce manual work and improve user experience through digital services - Clear and simple Call-Off terms - Opportunities to manage peaks and dips in demand by improving workflow across outsourced services ### Key facts Agreement number RM6295 Type Closed Framework Category Professional and Business Services Pillar Corporate Status Live Started 2 Oct 2025 Ends 1 Oct 2029 Bids opened 14 Mar 2025 Bids closed 25 Apr 2025 From the Government Commercial Agency (formerly Crown Commercial Service). Buyer guides, documents and how to buy are on the [official RM6295 page](https://www.gca.gov.uk/agreements/RM6295). ## Lots 2 lots. Suppliers win a place on a lot, and buyers call off work from the lot that fits their need. 1. Lot 1 Citizen Experience Provides contact centre solutions and process administration services.This includes full inbound and outbound contact handling, workflow support, and operational activities delivered by human agents and digital tools. 2. Lot 2 Business Services Includes all aspects of back office services. Including payroll, financial administration, human resources and procurement processes. These can be delivered by both human staff and digital services. ## Open call-offs Live notices that mention RM6295. Only suppliers already on the framework can bid for these. No open notice mentions RM6295 right now. Most call-offs run privately between the buyer and framework suppliers, so few are published. We check every new notice and can email you when one appears. [Get call-off alerts](https://tendernation.io/register) ## Suppliers 27 Companies with a place on RM6295. 25 have contract awards we have tracked; open one to see what they win. All27 With tracked awards25 - [ACCENTURE (UK) LIMITED](https://tendernation.io/suppliers/accenture) - [ArvatoConnect](https://tendernation.io/suppliers/arvatoconnect) - [CAPITA BUSINESS SERVICES LTD](https://tendernation.io/suppliers/capita-business-services) - [CENTRIC HR LIMITED](https://tendernation.io/suppliers/centric-hr) - [CGI IT UK LIMITED](https://tendernation.io/suppliers/cgi-it) - [CLEARANSWER CALL CENTRES LIMITED](https://tendernation.io/suppliers/clearanswer-call-centres) - Concentrix Corporation - [DDC OUTSOURCING SOLUTIONS LIMITED](https://tendernation.io/suppliers/ddc-outsourcing-solutions) - [FOUNDEVER GB LIMITED](https://tendernation.io/suppliers/foundever-gb) - [G4S FACILITIES MANAGEMENT (UK) LIMITED](https://tendernation.io/suppliers/g4s-facilities-management) - [HINDUJA GLOBAL SOLUTIONS UK LIMITED](https://tendernation.io/suppliers/hinduja-global-solutions) - [HUNTSWOOD CTC LIMITED](https://tendernation.io/suppliers/huntswood-ctc) - [KONECTA UK LIMITED](https://tendernation.io/suppliers/konecta) - [LIBERATA UK LIMITED](https://tendernation.io/suppliers/liberata) - [MAXIMUS UK SERVICES LIMITED](https://tendernation.io/suppliers/maximus-services) - [NCO EUROPE LIMITED](https://tendernation.io/suppliers/nco-europe) - [NHS SHARED BUSINESS SERVICES LIMITED](https://tendernation.io/suppliers/nhs-shared-business-services) - Novacroft - [PRICEWATERHOUSECOOPERS LLP](https://tendernation.io/suppliers/pricewaterhousecoopers) - [REED IN PARTNERSHIP LIMITED](https://tendernation.io/suppliers/reed-in-partnership) - [SERCO LIMITED](https://tendernation.io/suppliers/serco) - [SIGMA CONNECTED LTD](https://tendernation.io/suppliers/sigma-connected) - [SOPRA STERIA LIMITED](https://tendernation.io/suppliers/sopra-steria) - [TATA CONSULTANCY SERVICES LIMITED](https://tendernation.io/suppliers/tata-consultancy-services) - [TELEPERFORMANCE LIMITED](https://tendernation.io/suppliers/teleperformance) - [THE ENERGY SAVING TRUST LIMITED](https://tendernation.io/suppliers/energy-saving-trust) - [WIPRO IT SERVICES UK SOCIETAS](https://tendernation.io/suppliers/wipro-it-services-societas) Know when this framework reopens TenderNation emails you new tenders that fit, including published call-offs, and shows which frameworks your competitors are on. 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